FAQs

Frequently Asked Questions

DO YOU OFFER GIFT CARDS?

Yes. Our digital gift card comes in $25, $50, $100 and $150. It's emailed to you after purchase, ready to forward or print, and can be used on anything in the shop.

HOW MUCH IS SHIPPING?

Standard shipping is free on orders of $120 or more within the U.S., applied automatically at checkout. See Shipping & Returns for details.

WHEN WILL I BE BILLED FOR MY ORDER?

To ensure timely delivery, your payment method will be authorized immediately upon purchase. Your order will be billed once it ships from our warehouse.

HOW CAN I TRACK MY PACKAGE?

We ship your package from our warehouse in New York via an exclusive contract with UPS. Once your order ships, you will receive an e-mail with a tracking number to track your order via the UPS website.

WHAT TO DO IF THE ITEM I WANT IS OUT OF STOCK

Thank you for your interest in our products and we apologize for this inconvenience. We are continuously updating the website with new inventory.