FAQs

Frequently Asked Questions

Lili & Koi is a 100% cruelty-free brand, and as such, does not conduct animal testing of any kind.

 

DO YOU OFFER GIFT CARDS?

Gift cards coming soon 

WHEN WILL I BE BILLED FOR MY ORDER?

To ensure timely delivery, your payment method will be authorized immediately upon purchase. Your order will be billed once it ships from our warehouse.

 

HOW CAN I TRACK MY PACKAGE?

We ship your package from our warehouse in New York via an exclusive contract with UPS. Once your order ships, you will receive an e-mail with a tracking number to track your order via the UPS website.

 

WHAT TO DO IF THE ITEM I WANT IS OUT-OF-STOCK
Thank you for your interest in our products and we apologize for this inconvenience. We are continuously updating the website with new inventory.