Frequently Asked Questions
Lili & Koi is a 100% cruelty-free brand, and as such, does not conduct animal testing of any kind.
DO YOU OFFER GIFT CARDS?
Gift cards coming soon
WHEN WILL I BE BILLED FOR MY ORDER?
To ensure timely delivery, your payment method will be authorized immediately upon purchase. Your order will be billed once it ships from our warehouse.
HOW CAN I TRACK MY PACKAGE?
We ship your package from our warehouse in New York via an exclusive contract with UPS. Once your order ships, you will receive an e-mail with a tracking number to track your order via the UPS website.